Sales Agents FAQ
Please read through the following FAQ an at the bottom click the button to continue to next step.
What is SuperTV?
a. A Technology Company that offers Video-On-Demand and Live TV Streaming Services at Zero Data
b. We offer affordable Live TV and VOD streaming anywhere at zero mobile data costs
What is my duty as an agent?
The primary duty of the agent is to be the Brand Ambassador for SuperTV. To do this, you must
(i) bring in subscribers regularly as well as ensure that these subscribers remain loyal to the platform.
(ii) resolve issues the customers may have when using the service
(iii) let the office know of opportunities to further expand the network
(iv) inform the office of issues affecting the service.
How do I know more about the services?
The fastest way to know more about the service is to download the app from the either the google Playstore or the IOS Appstore and subscribe to a package. You can then go through the app to understand better how it works.
Check to see which of the compulsory fields have been left out unfilled and fill them. If you are still unable to complete the registration, please fill in your details in the chat box provided and someone will get in touch with you.
Difficulty Signing in?
a. Ensure you have activated your account. If you are yet to receive your activation link, please check your spam folder. If after checking your spam folder you still cannot find your activation link, please contact any of our service agents using the chat box at the bottom of the page.
b. Please ensure that the information you are providing are unique to you and have not been used by someone else. In particular, please pay attention to phone number, email address and username
b. If these are unique and you still have issues with signing, then contact us via the Chatbox.
Activation email yet to be received?
Please check your SPAM folder as it might have been flagged as spam. If you still do not find it, please reach out to us via the chat box and provide the email address you used in registering so we can assist in activating your account.
What are the benefits of being an agent?
a. Commission paid on every subscription received whether new or recurring.
b. Opportunity to represent the brand in your locality.
c. Support opportunities for thriving agents.
d. Be a part of a growing community of people making a change.
How can I retrieve my password?
To gain access to your profile if you forgot your password, go to agents.supertv.ng and click on forgot password then type in the email address you used in registering to be an agent, a password reset code will be sent to your email address. Use this to create a new email for yourself.
How do I use my referral link?
a. There are two ways to submit your customers’ details. The first is to use the unique url that is given every agent. This is given to you when your registration is complete. Give this to the customer to click on and he’ll be prompted to fill in his phone number and save, that ties the customer to you permanently.
b. The second way is to sign into the agent portal using your log in credentials. Click on menu then go to submit referrals, save and you are done.
How do I cash out?
At the moment, commissions are paid out at the end of the month based on the number of subscriptions your customer took during the month. All you need is to supply your account no and your account will be credited.